A new Law on withdrawals for e-commerce shops will come into operation on 13 June 2014. As we also sell products to end-users, this Law affects us, too. For example the „40-Euro Clause“ doesn’t exist any more. Now the customer is forced to pay for the costs of return delivery in case of withdrawal. Furthermore it will be possible for the customer to withdraw an order via telephone.
However, we want to make absolutely clear that most of our products consist to special cases because we explicitly customize our labels to customer’s individual wishes and therefore are not able to sell the products elsewhere! Therefore we grant our end-customers a right to withdraw until start of production! That means after we started producing your labels we can not accept withdrawals anymore!
As there is no transitional period this Law enters into full force and effect on 13 June 2014.
Below you find the new Instructions on withdrawal, so the forms with which you will be able to cancel orders in future. Just fill in the case that fits your situation best!